ibis Almaty Jetisu

I recently stayed at the ibis Hotel in Almaty and was genuinely impressed. The hotel is one of the newest and most modern options in the city, and it stands out for its cleanliness and contemporary design. The gym was a highlight — well-equipped with new and high-quality tools, making it perfect for anyone who wants to stay active during their trip. My overall stay was very comfortable. If I had to mention one area for improvement, it would be the pillows; upgrading to higher quality ones could enhance sleep comfort and provide better support. The location is excellent, with easy access to key areas in Almaty. Rooms are spotless, and the staff were exceptionally friendly and welcoming. The value for money is also great. One recommendation for improvement would be to provide additional training for the hotel’s security team, particularly in guest interaction. The language barrier (especially the lack of English) was noticeable and occasionally challenging — better communication could go a long way in improving the overall guest experience. Having stayed at two other hotels in Almaty, I can confidently say this is the best in its class. I would definitely return and recommend it to others visiting the city.

The breakfast was standard, as it is in hotels in Central Asia. Very heavy actually, but guests can choose themselves how heavy they wanted their breakfast from a very large options of meals. The hotel is 3 min away from TSUM and Arbat (walking promenade) - quite central. We mainly walked.

I recently stayed at the IBIS Almaty Jetisu, which is centrally located on Arabat Street in Almaty, and I couldn't be more pleased with my experience. The hotel's central location made it incredibly convenient to explore the city's key attractions and enjoy the vibrant local culture. The room was fantastic—well-designed, comfortable, and equipped with all the amenities I needed for a relaxing stay. The cleanliness and attention to detail were evident, making it a welcoming space to return to each day. The staff truly stood out during my visit. They were not only professional but also warm and attentive, going out of their way to ensure my stay was comfortable and enjoyable. One of the highlights was the fresh breakfast served every morning. It was simply mouthwatering, with a variety of options to choose from, all freshly prepared and delicious. It was the perfect way to start each day. Overall, my stay at the IBIS Almaty Jetisu was exceptional, combining comfort, excellent service, and a superb location. I would highly recommend it to anyone visiting Almaty.

A perfect hotel and stay. I want to thank Anel for her exceptional role, support, and professionalism. I specifically also thank her for her role when she called the ambulance for my medical situation, and hats off to the ambulance team who came within just 7 mints! Anel continued to follow up on my health throughout the stay. I hope Management would read this comment and give her a big applause in public. She is a led by example, someone who loves the job. As for the hotel, everything was perfect, the breakfast selection and taste, room service (excellent team) and most importantly the hotel is just 4 mints away by walk from Arabat street.

The hotel is located in an ideal location in the middle of a bustling city. There are a lot of restaurants located nearby and open until midnight, which is a plus. The rooms are small but neat. Breakfast is simple and decent. The front desk staff are helpful despite the language barrier. Overall, it's a decent choice to stay in Almaty.